Store Policy | New England Furniture

Our goal is to provide our customers with as many options as possible. Floor models are intended to be sold directly from the floor as we have a very high turnover (mattresses being the exception). That being said, we typically do not discount floor models unless they have any type of damage or have been on the floor for an extended length of time. If a floor model is not desired, most products are available to order, however there will be a lead time.
We price our products competitively and have a price match guarantee. Please note that we may require a written quote for comparison. The price must be on the exact same product and include the final price after delivery. Keep in mind, the price match only applies to local competitors. We do not match online retailer’s prices (most have hidden fees, such as set up and even in-home delivery, as well as other conditions of purchase).
Gift certificates are available for purchase in the store.

Purchases require a 20% deposit. Special orders require a 50% deposit. Any remaining balance may be paid on delivery by cash, check or major credit card.

Items purchased off the floor or from stock can not be returned/cancelled after 24 hours. If return or cancellation is within that 24 hour period, there will be a 20% restocking fee, and any additional money will be returned in the form of a store gift card. We do not accept returns on mattresses at any time (Comfort guarantees provided by the manufacturer are the exception. Terms and exceptions are set by the individual manufacturers and must be followed. See store for more details).

We accept cash, check, and major credit cards.
0% financing is offered at all times. Terms are dependent on purchase price and term length. New England Furniture charge cards are provided through Synchrony Bank, and credit decisions are at their sole discretion.
*Please note, there is a $30 service charge on all returned checks. All checks must include address, phone number and either license number or ID number

Free layaway, up to 90 days. 20% deposit is required.
Monthly payments are required to maintain the layaway. If no payments (beside the deposit) are made within the 90 days, the order will be considered cancelled and the 20% deposit will be used as the restocking fee.
We are happy to extend the layaway beyond the 90 days as long as terms have been met. Layaway extensions must be approved by an associate.
WLayaway cancellations will incur a 20% restocking fee. Any layaway cancelled after the 90 day period will incur the 20% restocking fee, and all additional money that had been applied to the layaway will become a store gift card.

Special orders includes anything not on the floor or in stock. Special orders require a 50% deposit, and can not be cancelled after 24 hours of sale date. All cancellations are subject to a 20% restocking/cancellation fee, and the additional money will be refunded in the form of a store gift card. Order lead times vary by manufacturer, and times given are approximate. We can not give exact dates or make any guarantees. Delays can and do occasionally happen due to unforeseen circumstances. If you must have your furniture by a certain date, we strongly recommend choosing something on display or in stock. The following must be paid for in full at the time of purchase and are not returnable:special cut mattresses, cushions, extra yards of fabric, parts for repairs