Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website.
We do provide removal service on delivery. Prices are $20 per piece. Furniture is brought to the dump and recycled when appropriate. Please note that removal service is typically limited to just the pieces that are being replaced by your purchase.
Deliveries are scheduled on a first come/first served basis. We do not strictly schedule certain areas on certain days. Our deliveries are typically scheduled Mon-Sat between 8-4, and in 2 hour time frames (due to the nature of deliveries, we are unable to further narrow down a time).
Please be advised, if your delivery is more than 1 ½ hour away, it may not be scheduled as fast or it will be scheduled to coordinate with other deliveries in that area. We will do our best to work with you in coordinating this.
Deliveries are scheduled in 2 hour time frames, and we do our best to adhere to this. Please keep in mind that delays sometimes happen (traffic, tough deliveries, etc). We will do our best to inform you if our driver is running late.
If there is a balance due, payment is required on delivery. No exceptions. If you can not be at the delivery, arrangements must be made to pay ahead of time.
Deliveries may be delayed or rescheduled in inclement weather.
To make sure that your delivery goes as smooth as possible, please read some of the helpful tips.
Please let us know ahead of time if there any issues that may impede the delivery. (Ex. Narrow driveway or tight access to the area, narrow doorways, low overheads).
Measure, measure, measure! Trust us on this. Furniture tends to look much smaller in the store. Make sure to measure your space, as well as any spaces the furniture will have to fit through for delivery.
Make sure that pets are secure, and put in another room if necessary.
The safety of our drivers is important. Please make sure that driveway, walkway, paths are cleared of snow and ice prior to delivery. Make sure that all obstacles are removed, including those inside the home as well.
Someone over 18 years of age must be present to accept the delivery.
Pick Up Policy:
Pick ups must be scheduled ahead of time. Not all furniture is housed at this location, and not all of our warehouses are manned during store hours. Also, keep in mind that we do not always have personnel here during all store hours to help load up.
You are required to bring your own blankets and rope.
Pick up is at your own risk. We will not be responsible for any damage incurred if you choose to pick up.
Delivery fees are not built into our prices. Therefore, discounts may not be given if you choose to pick up. You may choose to pick up for convenience.
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